312 Tourism Industry

Finalists

  • Anni Aitokumpu ja Ella Noor,
    Oulun seudun koulutuskuntayhtymä
  • Nea Back ja Jenna Väisänen,
    Koulutuskeskus Salpaus
  • Venla Kiiskinen ja Mari Pulkkanen,
    Rovaniemen koulutuskuntayhtymä REDU
  • Emmi Kilponen ja Veera Väisänen,
    Kajaanin kaupungin koulutusliikelaitos
  • Matilda Laitiala ja Patrik Tanner,
    Espoon seudun koulutuskuntayhtymä Omnia
  • Veera Palmu ja Veera Salmela,
    Rovaniemen koulutuskuntayhtymä REDU

 

 

Competition task structure and central task module components

The assessment criteria for the tasks correlate with the skill level ”Excellent” of Vocational Qualification in Tourism Services, the study programmes in Tourism service and Tourism activities organizer.

The final competition will be performed during the three days. The jury reserves the right to change max. 30% of the competition task on the competition site, before the start of the competition task.

 

Module 1. Planning and introducing a half day programme
Max. points 35 p

You work at Matkailupalvelu Oy. You will plan a four-hour package programme for hotel’s meeting customers. While planning the package, take account of timetable, themes and an activity/activities. Moreover, you will make a cost breakdown. Specify a share of VAT in the costs.

A customer is interested in one or more themes of the following:

  • food
  • history
  • nature
  • culture
  • Arts and Crafts
  • experiences
  • wellbeing

You will make an offer with a half day programme attached, for the hotel. Furthermore, you will give a cost breakdown to judges.

You have 2 hours time to plan the programme and carry out written work. While planning the programme, you will get a chat-task. You will introduce the programme to hotel’s sales manager. Duration of the presentation is 5 minutes. In presentation, you must use PowerPoint or Thinglink. In the task, you are not allowed to use ready-made document templates (inc. image files from documents), own files produced in advance, enterprises’ chat service etc.

Other competition couples do not observe presentations. Detailed information about the competition task and information about possible other documents will be given during the competition day.

 

Module 2. Planning and guiding a programme service
Max. points 35 p

You work at Ohjelmapalvelu Oy. Your task is to plan and guide a three-hour programme service for a customer group. The place is Joensuu, Laulurinne. The time is week 7. The purpose of the programme service is that cus-tomers get to know one winter activity. A three-hour programme service is a start for the group’s day and it is a part of their team day. Customers from North Carelia, from Finland, come to the Arena by their own cars. At the Arena, you will receive and guide the group. From the Arena the customers go to Laulurinne, located beside the Arena, according to the programme you have planned.

The task is to receive and guide the customer group at the Arena. Moreover, you will make a product card and operation plan/blueprint for your forenoon programme service.

The equipment which can be used in implementing the programme service are visible at the competition area during the competition day. Receiving and guiding the customers will completely be implemented inside, at the competition site for Tourism industry. Other competition couples do not observe competition performances.

You have 1,5 hours time to plan the programme service and carry out written work. Duration of receiving and guiding the customer group is 12 minutes.

In the task, you are not allowed to use document templates, own files produced in advance etc.

Detailed information about the competition task and information about possible other documents will be given during the competition day.

 

Module 3. Introducing Finnish culture and lifestyle
Max. points 30 p

You work at an accommodation enterprise. The task is to introduce Finnish culture and lifestyle in English to inter-national visitors.

You should make a leaflet, which introduces Finnish culture or lifestyle. Print the leaflet out to the jury.

Time for preparations is 1 hours 15 minutes. Time for presentation is 7 minutes.

In the task, you are not allowed to use own files produced in advance, enterprises’ chat service etc. You are not allowed to have notes with you in the presentation situation.

Other competition couples do not observe presentations. Detailed information about the competition task and information about possible other documents will be given during the competition day.

 

Task duration and allotted time

1. Competition day

Task duration, 1. Module

  • Planning and introducing a half day programme, preparations 2 hours
  • Presentation 5 min./a competition couple

2. Competition day

Task duration, 2. Module

  • Planning and guiding a programme service, preparations 1 1/2 hours
  • Guiding 12 min./a competition couple

3. Competition day

Task duration, 3. Module

  • Introducing Finnish culture and lifestyle, preparations 1 h 15 min
  • Presentation 7 min./a competition couple

 

Main assessment criteria

The jury ranks the competitors by defining the score for each competitor. The scoring system is the WorldSkills CIS system where the maximum total score is 100 points per competition. The assessment criteria for the tasks corre-late with the skill level ”Excellent” of basic vocational qualification in Tourism Services. The compulsory modules of this qualification are: Customer service in the tourism industry, Implementation of tourism services and Tourism sales and information services.

 Planning and introducing a half day programme, 35 p

  • customer service and presentation situation
  • appearance and clothes according to the situation
  • interaction and cooperation
  • sustainable development
  • sector-specific language skills
  • mastering information
  • acting in a sale- and marketing-spirited way
  • a cost breakdown and complying with the budget
  • complying with the regulations and rules concerning the work in tourism industry
  • content and clarity of written materials
  • diversified use of a theme/themes
  • usability and suitability of the programme for customers
    ime use

Planning and guiding a programme service, 35 p

  • customer service and group managing
  • appearance and clothes according to the situation
  • interaction and cooperation
  • mastering working methods and equipment
  • acting in changing situations
  • content, clarity and visuality of written materials
  • safe and high-quality acting
  • time use

Introducing Finnish culture and lifestyle, 30 p

  • acting customer orientated
  • appearance and clothes according to the situation
  • mastering information
  • sector-specific language skills
  • acting in a sale- and marketing-spirited way
  • interaction and cooperation
  • presentation situation
  • mastering equipment and software used
  • time use

 

Description of the assessment process

The evaluation includes both objective and subjective assessment. Assessment is performed by one main judge and 6 judges. During every competition day, there are a main judge and 3 judges.

 

Materials, equipment and work phases used and the competition area

The competition is performed at the competition site 312 for Tourism industry. The competition organizer provides 2 computers / a competition couple. There is an internet access and browser, and Microsoft Office software in the computers. The competitors are given an USB flash drive for saving the tasks. The competitor organizer also provides pens, paper and equipment used in the programme service.

 

What the competitor brings to the competition venue

The competitor must have an identity document. Any own equipment or device shall not be used in the competition. The competitor must bring work clothes accepted by his/her own educational institution.

 

Sample task and assessment as a whole

The task is based on Taitaja2019 task. Evaluation includes both objective and subjective assessment. The jury reserves the right to change 30% of the competition task on the competition site, before the start of the competition task.

Previous final tasks can be examined at the Skills Finland website.

 

Judges

  • main judge Anneli Sagulin, Etelä-Kymenlaakson ammattiopisto
  • Mikko Lahti, Karelia-ammattikorkeakoulu
  • Raija Ruusunen, Karelia-ammattikorkeakoulu
  • Laura Vilander, Karelia Expert Oy
  • Henna Turunen, Pohjois-Karjalan Osuuskauppa
  • Harri Laukkanen, Kerubi
  • Elina Maukonen, Gradia

Taitaja Competition enables the develompent of competence and competence demonstration for the competitors. The judges of the skill categories will give feedback to the competitors during the competition and they will also evaluate the competition tasks. The presentations and ideas created during the competition are in the public domain and can be used by an individual or an enterprise. The presentations and ideas can be used as they are or further developed. The Taitaja2019 event is mainly publicly funded from the semifinals to the finals. The materials produced during the event are openly availabe without any usage fees.